Support

Welcome to the official support page for Stitch Viewer.

Contact

Email is currently the primary support channel:

• Email: admin@ronething.cn

When you contact us, it helps to include:

• your device model and iOS / iPadOS version;
• the steps that led to the issue;
• screenshots;
• a sanitized .dst sample if the issue is file-specific.

What we currently support

We primarily help with:

• problems opening a workspace or folder;
• .dst design browsing issues;
• thumbnail or detail-view display issues;
• PNG preview export problems;
• language switching or recent-workspace restore issues.

Product scope

Stitch Viewer is currently designed for:

• browsing design files;
• reviewing design details;
• exporting PNG previews;
• lightweight design confirmation on iPhone and iPad.

It is not a full desktop digitizing suite, and it is not a cloud collaboration platform.

Frequently asked questions

What if I cannot see the files inside a folder?

Please make sure the correct folder access was granted through iOS Files.

Are my design files uploaded automatically?

The current version favors local file access and local processing. See the Privacy Policy for more details.

Can I send feature requests?

Yes. You are welcome to email us with your use case, issue details, and ideas for improvement.

Response expectations

We aim to review support emails within a reasonable timeframe, but we do not currently promise a fixed response window.

More support details later

As the product matures, we expect to expand this page with more support channels, legal entity details, and deeper troubleshooting notes.