Support

Welcome to the official support page for TuneHarbor.

Contact

Email is currently the primary support channel:

• Email: admin@ronething.cn

When you contact us, it helps to include:

• your iPhone model and iOS version;
• the feature you were using: tuner, pitch detector, or metronome;
• the steps that led to the issue;
• screenshots or screen recordings if available.

What we currently support

We primarily help with:

• microphone permission issues;
• tuner or pitch detector start failures;
• unstable audio route behavior with speakers, wired accessories, or Bluetooth devices;
• metronome playback issues;
• language switching and saved preference issues.

Product scope

TuneHarbor is currently designed for:

• guitar tuning;
• ukulele tuning;
• live pitch detection;
• metronome practice.

It is not a cloud music platform, a recording studio app, or a lesson marketplace.

Frequently asked questions

What if live tuning does not start?

Please make sure microphone access is allowed in iOS Settings for TuneHarbor.

Are microphone recordings uploaded automatically?

No. The current version is built around on-device audio handling. See the Privacy Policy for more details.

What if the audio route changes after I connect headphones or Bluetooth?

Please stop the active tool and start it again after the route change. This can help reset the current audio session cleanly.

Can I send feature requests?

Yes. You are welcome to email us with your use case, issue details, and ideas for improvement.

Response expectations

We aim to review support emails within a reasonable timeframe, but we do not currently promise a fixed response window.

More support details later

As the product matures, we expect to expand this page with more support details, legal entity information, and deeper troubleshooting notes.